Refund policy

Return Process

Contact Customer Support: Before returning your item, please contact our customer support team at briana@yesitrip.com to request a return authorization.
Package Your Item: Pack the item securely in its original packaging, ensuring that it is properly protected during transit.
Ship Your Item: Ship the item to the address provided by our customer support team. You will be responsible for paying the shipping costs for returning your item.
Inspection: Once we receive your return, our team will inspect the item to ensure that it meets our return eligibility criteria.
Refund or Exchange: If your return is approved, we will process a refund to your original method of payment or provide an exchange for a different item, as requested.

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
If your return is approved, the refund will be processed within 30 days, and a credit will automatically be applied to your original method of payment.
Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.

If you need to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange.
Exchanges are subject to product availability. If the desired item is not available, we will issue a refund for the returned item instead.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us: